Refunds Policy:

Last Updated: August 28, 2025

Thank you for choosing InkyPyrus Publishing. As a small business, we are committed to delivering quality services and products, but we recognize that not every purchase will meet every customer’s expectations. This Refunds Policy outlines the conditions under which refunds may be requested for purchases made through our website, www.inkypyrus.com, or other direct transactions with InkyPyrus Publishing, trading as a sole proprietorship in South Africa. By making a purchase, you agree to the terms set forth below.

Interpretation and Definitions

Interpretation:
Words with initial capitalization have specific meanings as defined below, applicable in both singular and plural forms.

Definitions:

For the purposes of this Refunds Policy:

"We," "Us," or "Our" refers to InkyPyrus Publishing, a sole proprietorship registered in South Africa.

"You" refers to the individual or entity purchasing our Services or Products.

"Services" includes publishing-related services, such as editing, formatting, or distribution, offered by InkyPyrus Publishing.

"Products" includes physical or digital items, such as books or eBooks, sold by InkyPyrus Publishing.

"Purchase" refers to any transaction for Services or Products through our website or other authorized channels.

Eligibility for Refunds

We strive to ensure customer satisfaction, but we operate in an industry where outcomes may vary due to creative, subjective, or speculative elements inherent in publishing. Refunds are available only under specific circumstances to maintain fairness and accountability.

Refundable Circumstances

You may be eligible for a refund if:

Non-Delivery: The Product or Service was not delivered as promised due to an error on Our part (e.g., failure to provide a purchased eBook or service within the agreed timeframe).

Defective Product: A physical Product (e.g., a printed book) is damaged, defective, or materially different from what was advertised, and the issue is reported within 7 days of receipt.

Statutory Rights: The Purchase qualifies for a refund under the South African Consumer Protection Act (CPA), such as within the 7-day cooling-off period for direct marketing transactions (Section 16, CPA), where applicable.

Service Failure: A Service (e.g., editing or formatting) was not performed to the standard explicitly promised in Our agreement, and You provide verifiable evidence of the discrepancy within 7 days of service completion.

Non-Refundable Circumstances

Refunds will not be granted in the following cases:

Change of Mind or Subjective Dissatisfaction: Where You are dissatisfied due to unmet expectations, creative differences, or subjective preferences not explicitly guaranteed by Us.

Risk-Based Decisions:
Where You have engaged in speculative or high-risk activities (e.g., self-publishing decisions reliant on market performance or reader reception). We are not responsible for outcomes tied to such inherent uncertainties.

Digital Products Accessed: Digital Products (e.g., eBooks, PDFs) are non-refundable once downloaded or accessed, as per industry standards and Section 42 of the Electronic Communications and Transactions Act (ECTA) 25 of 2002.

Promotional or Final Sales: Purchases made during promotions or marked as "final sale" are non-refundable.

Misuse or Non-Compliance: Issues arising from Your failure to follow provided instructions, misuse of Products or Services, or unauthorized modifications.

We reserve the right to refuse refund requests that do not meet these criteria or appear to be made in bad faith.

Refund Process

To request a refund:

Submit a Request: Contact Us at [email protected] or through the contact form on www.inkypyrus.com within 7 days of the Purchase date or receipt of the Product/Service. Include Your order number, a detailed explanation of the issue, and any supporting evidence (e.g., photos of a defective Product).

Review Period: We will review Your request within 5 business days and notify You of Our decision via email.

Processing: If approved, refunds will be issued to the original payment method within 14-21 days. Processing times may vary depending on Your payment provider. For defective physical Products, You may be required to return the item at Our expense before the refund is processed.

No additional fees will be charged for approved refunds, though original transaction costs (e.g., bank or payment processing fees) may be non-refundable.

Statutory Rights Under South African Law

This policy does not affect Your statutory rights under the Consumer Protection Act (CPA) 68 of 2008. For example:

You may return Products within 7 days for direct marketing sales (Section 16, CPA).

Products must be of satisfactory quality and fit for purpose (Section 55, CPA).

Services must be performed with reasonable care and skill (Section 54, CPA).

If You believe Your statutory rights have been violated, You may contact the National Consumer Commission or refer to www.inkypyrus.com for further guidance.

Exceptions and Limitations

Digital Products: Once accessed or downloaded, digital Products are non-refundable unless defective or not as described.

Custom Services: Services tailored to Your specifications (e.g., custom editing or design) are non-refundable unless We fail to meet explicitly agreed terms.

Force Majeure: We are not liable for refunds due to events beyond Our control, such as natural disasters, technical failures, or third-party service disruptions.

Policy Updates: We may revise this policy at Our discretion. Changes will be posted on www.inkypyrus.com, and continued use of Our Services constitutes acceptance.

Contact Us:

For questions or to initiate a refund request, please contact:

Email: [email protected]

Address: InkyPyrus Publishing, this is an online business with no formal brick and mortar address